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Store Terms

Terms & Refunds

Last updated: August 27, 2026

Purchases & Delivery

All purchases are processed by Tebex, the authorized payment partner for FiveM servers. Tebex is the merchant of record and handles payment, receipts, and tax.

1.1Linked Account Required

Perks are delivered to the Discord account linked to your connectrp.net profile. You must be a member of our Discord server with your account linked before you check out. Purchases made without a linked account cannot be delivered until the link is completed.

1.2Delivery Times

  • Discord roles and queue priority: automatic, normally within a few minutes of payment.
  • In-game items (car radio, custom plate): delivered to your character the next time you are in the city, as long as you have room to carry them.
  • Extra character slots and the verified badge: ready the next time you join.
  • Staff-fulfilled items (phone numbers, character renames): applied within 48 hours through a support ticket.

1.3Failed Delivery

If a perk has not arrived within the times above, open a support ticket with your Tebex transaction ID. We will complete delivery or, if we cannot, refund the purchase.

Subscriptions

2.1Renewal

Priority Memberships renew monthly on the date of purchase until cancelled. Each renewal is charged by Tebex to the payment method on file.

2.2Cancelling

Cancel at any time through the Tebex customer portal linked in your purchase receipt. Cancelling stops future charges. Perks stay active until the end of the period you have already paid for.

2.3When a Subscription Ends

  • Queue priority and Discord roles are removed automatically.
  • Extra character slots are locked, never deleted. Locked characters unlock again if you resubscribe.
  • One-time items you bought separately are not affected.

Refunds & Chargebacks

3.1Refunds

Digital perks are delivered immediately, so purchases are non-refundable once delivered. The exception is failed delivery that we cannot fix within 48 hours of your ticket, which is refunded in full. Refund requests go through a support ticket and are processed by Tebex.

3.2Chargebacks

Opening a chargeback or payment dispute instead of contacting us results in all purchased perks being revoked and the account being banned from the server and store. Contact us first; we resolve genuine problems.

Bans & Rule Violations

4.1No Refunds on Bans

Purchases do not exempt anyone from the server rules. If your account is banned, active perks are revoked and no refund is issued for any remaining subscription time or unused items.

Custom Items

5.1Staff Approval

Custom license plates, phone numbers, and character names must follow the server rules and may not contain offensive text, real brands, or impersonation of staff or other players. Staff may reject a request or reset a plate that breaks these rules. Rejected requests and reset plates get a replacement choice, not a refund.

5.2Limits

  • License plates: 1 to 8 letters and numbers, applied in game to one vehicle you own.
  • Extra character slots: everyone starts with 3. Each Extra Character Slot purchase adds one more, up to 5 in total, so getting from 3 to 5 takes two purchases.
  • Car radios: a one-time unlock for the character that uses it, playable in any car they sit in. Up to 3 of their radios can play at once.
  • Verified badge: one Birdy, Trendy, or InstaPic account, picked in game with /verify. A purchased badge cannot be moved once picked.
  • Phone numbers: subject to availability.
  • Character renames: one rename per purchase.

Support & Changes

6.1Getting Help

For any store problem, open a support ticket and include your Tebex transaction ID. Store questions are handled by staff, payment questions by Tebex support.

6.2Changes to These Terms

Perks and pricing may change over time. Changes apply to future purchases and renewals; anything already paid for is honored for its paid period.